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SHIPPING AND RETURN POLICY

SHIPPING AND DELIVERY 

Where do we ship from?

We are a UK-based company.
 

2. How long does delivery take?

Processing time for personalized items may take longer than normal, from 5 to 7 business days. After that, the estimated delivery is 5-8 business days for the United States, 7 - 12 business days for Australia and New Zealand, 10-17 business days for Canada and 18-24 business days for other countries.

Please note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as delays in holiday seasons. Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.

3. I need my order fast, do you guys provide expedited shipping?

Unfortunately, we do not offer expedited shipping. Meanwhile, our standard shipping time has been locally optimized.

4. I received an email from Aaragon Handcrafts that asked me to correct my shipping address. What is that?

In some cases, you may have filled the incorrect information on the checkout form, usually, it's the postal code. Our system will detect incorrect information and contact you to request a modification. Your order will be held until the shipping information is valid. If you have difficulties during this step, feel free to chat with us to get help.

5. Why are my items shipped separately?

If your order contains a variety of products, your items may be split up during the manufacturing process which leads to separate shipments. (Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout).

You will receive a shipping notification for each shipment in your order. If the second package does not arrive after a few next days, chat with us and you will be assisted right away.

6. Can I use multiple addresses on one order?

Unfortunately, each order will be shipped to 1 shipping address. If you want your items shipped to different addresses, kindly make separate orders.

REPLACEMENT  & REFUND

1. Am I eligible for a refund or replacement?

Click here for a list of cases that are qualified for a refund or replacement.

For further assistance, don’t hesitate to click here and chat with one of our agents.

2. How do I request a new replacement?

To proceed with the replacement quickly, please include a photograph demonstrating the issue and send it to our contact email for further assistance.

Note: We can only handle claims if you contact us within 30 days of receiving your order. Claims made after 30 days of receiving the products may be refused.

3. How do I return an item?

Currently, we do not have policies regarding the return of an item. Instead, Kindly refer to our refund and replacement policy and these questions above.

4. When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to your bank account within 5-10 business days after we have processed your cancellation request.

In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance

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