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  • Enter your answer here
  • What does the total price include?
    Your total payment=product prices+shipping fee+tax -The discount code only applies to the product price, not the total price. -The shipping fee is calculated based on the shipping destination, -Tax is only required in some countries, the detailed explanation can be found in the question below. Therefore, shipping fee and tax will be added to the checkout page after you provide your shipping address.
  • Will I be charged with customs and taxes?
    It depends on your shipping address because Tax and Customs fees are regulated by destination countries. -Regarding Tax: prices displayed on our website do include tax, -Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the customs at entry into your country. Your country's custom's department will inform you if there is a charge.
  • Can I change my shipping address or design options after placing an order?
    Yes as long as the order is unprocessed, you can change the address or change your options (color, quotes...). Within the first 2 hours, you can edit it by contacting us directly via live chat or mailing us.
  • How do I cancel my order?
    You will have 2 hours after placing an order to cancel it, After this time frame, if you wish to cancel or change your order details, please chat with us. A we will check and confirm if the order can be cancelled. Please keep in mind that any cancellation after 6 hours upon approval of the order will no longer be allowed.
  • When will I get my tracking number?
    Your tracking number will only be available when your order has been shipped, this usually takes between 5 - 7 business days after production. The tracking number may not update on the shipping company's website. We advise you to wait another 5-7 business days for shipping details to be updated on the tracking site. You will receive an email with the title "Order Dispatched" which contains your tracking link. If you missed this email, you can track your order with chat with us.
  • What payment method I can use and can not use?
    - Acceptable methods: Credit/Debit cards (Visa, MasterCard) Paypal. -Unacceptable Methods: Personal checks, Money orders Direct bank transfers Cash on delivery
  • Why has the tracking status not been updated? What should I do?
    Tracking information may not be updated immediately for some reasons, such as: - The tracking number has just been created. After being sent out, your tracking number will need up to 7 days to be updated due to delays between the scanning process and the website's updates - The package may not be scanned until it reaches the regional hub near the destination. - The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country. - The package arrived at the destination country. With international shipping, once the package lands in your country (destination), the tracking link will stop updating but it does not affect the delivery process. However, if your tracking status has not been updated for over 10 days, please contact us to be supported right away.
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